Marysville Speed N' Custom Automotive Repair and Services
(360) 658-2732

18824 Smokey Point BLVD
Marysville, WA 98223

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Marysville Speed N' Custom

Customer Service Recommendations

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. But when it comes to repairs, some things donr't change.

The following tips should help you along the way: 

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is running properly. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as you need. Do not be embarrassed to request better explanations.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be notified of any problems, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be reached.

Diagnosing The Problem

Car trouble symptoms can indicate major or minor problems with your vehicle. This glossary of terms should help you to identify your vehicle's symptom and assist you when discussing your concerns with your Certified Service Technician.

Brakes     Visit Our Brakes Page Description

Brake fade Stopping distance seems to increase, causing longer braking distance, similar to braking at high speeds

Low brake pedal Brake pedal must be pushed unusually far to engage brakes

Brake pedal pulsation Brake pedal fluctuates while brakes are applied

Grabs Vehicle has a tendency to move right or left when brakes are applied; brakes engage suddenly when applying steady pressure to brake pedal

Engine Description

Cuts Out Temporary complete loss of power. Engine quits at irregular intervals. May occur repeatedly or intermittently, usually under heavy acceleration.

Detonation Mild to severe pings, usually worse under acceleration. Sounds like popcorn popping.

Dieseling Engine runs after ignition switch is turned off. Runs unevenly and may make knocking noises.

Hesitation Momentary lack of response as accelerator is pressed. Can occur at any speed. Usually most severe when starting from complete stop. May cause engine to stall.

Miss Pulsation or jerking that changes with engine speed. Exhaust has a steady spitting sound at idle or low speed. Not normally felt above 30 mph.

Rough idle Engine runs unevenly at idle. Car may also shake.

Sluggish Engine delivers limited power under load or at high speed. Won't accelerate as fast as normal. Loses speed going up hills. Vehicle has less speed than normal.

Spongy Little or no increase in speed when accelerator is pushed down. Continuing to push pedal down will eventually give an increase in speed.

Stall Engine stops running or dies out. May occur at idle or while driving.

Surge Vehicle speeds up and slows down with no change on accelerator pedal. Can occur at any speed.

Steering & Handling Description

Bottoming Suspension moves to extreme end of travel and hits compression bumpers. Feels like a heavy thud.

Excessive play Steering wheel must be turned unusually far before vehicle responds.

Hard steering Vehicle difficult to steer, especially during parking situations or when first started.

Pulls Vehicle moves to one side when steering wheel is released.

Shimmy Rapid side-to-side motion of both front wheels felt in steering wheel.

Sway/pitching Mushy or spongy ride; vehicle takes a long time to recover from bumps in the road.

Vibration Vehicle shakes

Wanders Vehicle meanders, requiring frequent steering adjustments to maintain direction.

Odors & Stains Description

Antifreeze or coolant leak Sweet odor, usually accompanied by steam from under the hood.

Axle leaks Black stains with heavy, thick consistency.

Burning oil Thick, heavy odor, sometimes accompanied by smoke from under the hood or from the exhaust.

Coolant streaks Yellow, green, pink, or orange stains that are lighter and thinner than oil.

Crankcase, oil, power-steering
fluid leaks
Brownish stains

Electric short Acrid odor, like burned toast

Emission Continuous, heavy sulfur odor-like rotten eggs

Overheated brakes or clutch Burning rubber odor

Overheating Hot, metallic odor usually accompanied by antifreeze/coolant odor.

Transmission oil leaks Reddish stains

Customer Satisfaction is our #1 goal! We make your vehicle repair as quick and professional as possible.

Please call us at (360) 658-2732 if you have questions or would like to set up an appointment.

18824 Smokey Point BLVD
Marysville, WA 98223

PH: (360) 658-2732


SUN Closed
MON Closed
TUE 8:30AM - 5:30PM
WED 8:30AM - 5:30PM
THU 8:30AM - 5:30PM
FRI 8:30AM - 5:30PM
SAT 8:30AM - 5:30PM


Marysville Speed n' Custom 18824 Smokey Point BLVD ~ Arlington, WA 98223     (360) 658-2732


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